Services
A recurring support arrangement for the business systems you already run. Incidents are investigated to root cause, small changes are delivered in a controlled way, and a senior contact in the Netherlands reviews the service with you every month.
The problem we solve
Most mid-sized organisations run Business Central, Finance and Supply Chain Management, an older NAV system or SAP Business One with a thin layer of in-house knowledge: one key user who knows the workarounds, a partner who answers tickets on a best-effort basis, and a backlog of small improvements nobody has time for.
The symptoms are familiar. Month-end closes late because a posting error takes days to diagnose. A warehouse process stops when a label printer integration fails. Users build spreadsheets around the system instead of fixing it. The original implementation partner has moved on to new projects and responds slowly, or charges project rates for every question.
Managed application support is a recurring arrangement with a defined scope, agreed response arrangements and a monthly service rhythm. It covers second- and third-line support (we work with your key users or internal first line), configuration changes, small enhancements, testing of releases and upgrades, documentation and knowledge transfer.
The service is led from the Netherlands by a senior consultant who owns the relationship, the service reviews and the escalation path. Day-to-day analysis, configuration, development and testing are performed by qualified, certified in-house consultants at the Neurosuite Ibadan Hub, working inside your environment through the access model agreed at onboarding. You deal with one accountable team, one contract in euros and one service report.
Posting errors, intercompany mismatches and reconciliation differences are investigated the same day they are logged, with a root-cause note added to the knowledge base so the same issue does not recur next period.
Pick, pack, shipment and EDI processes in Business Central or F&SCM are monitored, incidents are triaged by business impact, and workarounds are communicated to the floor while the permanent fix is built and tested.
An older Dynamics NAV system continues to receive fixes, small changes and user support, with changes documented so they can be carried into Business Central later.
Before each Microsoft update is applied, your critical processes are regression-tested in a sandbox, issues are reported with evidence, and the update is scheduled with the business.
Existing dashboards keep working when the data model, source tables or licences change, and report requests from users are handled through the same ticket flow.
We review your current system landscape, open issues, customisations, integrations and existing support arrangements, and agree what second- and third-line support should cover.
Scope, priorities, response arrangements, monthly capacity, the access and security model and the commercial structure are documented in a service description you approve.
Accounts are provisioned with least-privilege access, the knowledge transfer from your key users or previous partner is completed, and the ticket flow is tested end to end.
Incidents and requests are handled within the agreed arrangements; the Dutch-facing lead stays close to your business and escalations.
Trends, backlog, risks and improvement ideas are reviewed together, and the scope is adjusted as your business changes.
Response arrangements are agreed per contract and documented in the service description. They typically distinguish business-critical incidents (for example, a stopped posting routine or warehouse process) from normal incidents and change requests, with coverage during Dutch business hours (08:00 to 17:00 CET, Monday to Friday) as standard. Extended coverage can be discussed where the delivery team can support it.
Qualified, certified in-house consultants at the Neurosuite Ibadan Hub perform analysis, configuration, development and testing, under the supervision of a senior consultant in the Netherlands who owns your relationship and service reviews. No work is subcontracted to third parties without your agreement.
Yes. Transition starts with a support assessment and a structured knowledge transfer: documentation review, walkthroughs of customisations and integrations, and a shadowing period if your current partner cooperates. We also work alongside an existing partner where you want a second line for specific areas, such as reporting or integrations.
Managed support is priced as a monthly arrangement based on coverage hours, included capacity and the complexity of your landscape. We do not publish list prices because the right structure differs per organisation; after the assessment you receive a proposal with a clear monthly fee and what it includes. See the pricing page for the factors involved.
Through named accounts with least-privilege roles, multi-factor authentication and, where selected for the engagement, an EU-hosted virtual desktop so that data stays within your environment. Access is logged and reviewed periodically and revoked when the contract or a consultant assignment ends. The approach is described on our security and delivery model page.
Tell us which systems you run, how support works today and what goes wrong most often. You receive an honest assessment and a proposal for a support arrangement that fits.
