Services

Dynamics 365 support and optimisation

Practical help for organisations that run Microsoft Dynamics 365 and want it to work harder: faster issue resolution, cleaner processes, sensible configuration instead of customisation, and a clear path for upgrades and extensions.

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The problem we solve

The system went live, but the processes never caught up

Dynamics 365 implementations usually deliver a working system on go-live day. Twelve months later the picture is different: the business has changed, users have invented manual steps around the system, item and customer data has drifted, and reports no longer match what people believe is happening in operations.

Optimisation is the work of closing that gap. It is rarely one big project; it is a sequence of well-chosen improvements to configuration, workflows, data and reporting, delivered by people who understand both the platform and the business process it supports.

Users export to Excel to finish a process the system should complete
Approval workflows, dimensions or posting groups are set up inconsistently across entities
Customisations from the original project block upgrades or break after updates
Inventory, costing or intercompany figures that nobody fully trusts
A legacy Dynamics NAV system with no agreed plan for Business Central

Who this is for

Organisations running Dynamics 365 Business Central (online or on-premises) or Dynamics NAV
Mid-market companies on Dynamics 365 Finance and Supply Chain Management
Sales and service teams using Dynamics 365 Customer Engagement, where qualified capacity is available
Finance, supply chain and IT leaders who want a partner that improves the system continuously rather than only reacting to tickets

What the service covers

We support and optimise Dynamics 365 across the core business applications: Business Central for SMEs and mid-sized groups, Finance and Supply Chain Management for larger multi-entity operations, Dynamics NAV where a legacy system must be improved or prepared for migration, and Customer Engagement where qualified consultants are available for the module in question.

Work starts with a business-process assessment: how orders, purchasing, warehouse, production, projects and finance actually run, where the system is configured well and where it is being worked around. From that assessment we agree a prioritised improvement backlog and deliver it in short cycles, each with testing, documentation and handover to your key users.

Activities within the service

Business Central support, configuration and optimisation (finance, sales, purchasing, inventory, warehouse, manufacturing, projects, service)
Finance and Supply Chain Management support and process improvement
Legacy Dynamics NAV improvement, stabilisation and migration planning to Business Central
Dynamics 365 Customer Engagement support and configuration where qualified
Business-process assessment, configuration and workflow improvement (approvals, dimensions, posting setup, document flows)
System upgrades, module extensions, AL extensions and integrations
Implementation projects with agreed scope, milestones, testing and handover

Platforms covered

Dynamics 365 Business Central
Dynamics 365 Finance and Supply Chain Management
Dynamics NAV (2009 to 2018)
Dynamics 365 Customer Engagement
Dataverse
Power Automate

Common use cases

Multi-entity finance in Business Central

Chart of accounts, dimensions, intercompany and consolidation set up consistently across entities so that group reporting works without manual correction.

Warehouse and inventory accuracy for a distributor

Location, bin, reservation and item-tracking configuration reviewed and corrected; pick and put-away processes simplified; costing method issues resolved with a tested adjustment plan.

Manufacturing and planning improvements

Production BOMs, routings, capacity and MRP parameters tuned so that planning worksheets produce usable proposals rather than noise.

Customisations reduced before an upgrade

Legacy NAV or on-premises modifications assessed, replaced by standard features or extensions where possible, and the remainder rebuilt as upgrade-safe AL extensions.

F&SCM procurement and supply chain workflows

Purchase requisition and approval workflows, vendor collaboration and warehouse management parameters aligned with how the business actually operates.

Sales and service processes in Customer Engagement

Lead-to-order and case management processes configured with sensible views, business rules and Power Automate flows, integrated with the ERP where needed.

Practical deliverables

Business-process and system assessment report with a prioritised improvement backlog
Configured and tested changes with change notes per release
AL extensions and integrations with source control and technical documentation
Test scripts and evidence for upgrades and Microsoft release waves
Key-user documentation and short training sessions
Migration or upgrade roadmap for NAV and on-premises systems

What you can expect

Processes completed in the system rather than around it
Consistent configuration across entities and modules
Fewer customisations and a lower cost of future upgrades
Users who understand and trust the system they work in

How an engagement runs

Discovery call
A 30-minute conversation about your system, pain points and goals, so we can tell you whether and how we can help.
Assessment
Process walkthroughs with key users, review of configuration, customisations, integrations and data quality; findings and priorities documented.
Improvement cycles
Backlog items delivered in short cycles with sandbox testing, user acceptance and documented handover.
Stabilise and support
Improvements move into a support arrangement so they keep working through updates and business change.

Scope and delivery boundaries

We recommend standard functionality and extensions over bespoke code wherever possible; where custom development is unavoidable we say so and estimate it separately
Customer Engagement work is accepted only for modules where we have qualified consultants available at the time
Licensing changes required for new modules are discussed with you up front; we are an authorised reseller and can advise on options
Outcomes depend on data quality and user adoption; we plan both into every engagement rather than assuming them

Frequently asked questions

Do you support Business Central on-premises as well as online?

Yes. Many Dutch organisations still run Business Central or NAV on-premises. We support both, and we can plan the move to Business Central online when the business case and timing are right.

We have an old NAV version. Should we upgrade or re-implement?

It depends on the age of the version, the volume of customisation and how well current processes fit. An assessment compares the technical upgrade path with a re-implementation on standard Business Central and gives you a reasoned recommendation, not a sales pitch.

Can you work alongside our existing Microsoft partner?

Yes. We regularly provide a second line, optimisation capacity or reporting work next to an incumbent partner. Responsibilities are documented so there is no ambiguity about who owns what.

How quickly can you start?

A discovery call can usually be scheduled within a week. After the assessment and your approval of the proposal, onboarding (access, knowledge transfer) typically takes a few weeks depending on your environment. We confirm timelines in the proposal rather than promising generic lead times.

Are your consultants certified?

Delivery is performed by qualified in-house consultants who hold the relevant Microsoft certifications for the modules they work on, supervised by senior consultants. Certification details for the people assigned to your engagement can be provided during the proposal stage.

Find out what your Dynamics 365 system could do better

Request a support assessment or book a discovery call. A senior consultant will discuss your situation and tell you plainly where the quickest improvements are.

info@neuronsuite.com +234 702 019 7438 Monday to Friday, 08:00 to 17:00